Terms and Conditions

By engaging our services, you agree to the following Terms and Conditions, which govern all projects undertaken by Lily Green Studios LLC. These terms ensure a clear, fair, and professional collaboration. Please review them carefully.

1. Project Scope and Agreement

  • Project Scope: All projects begin with a written agreement outlining the scope, deliverables, timeline, and payment schedule. Any changes to the scope must be mutually agreed upon in writing and may result in adjustments to the timeline or fees.

  • Client Approval: Clients must provide written approval of the project proposal before work begins. This ensures alignment on expectations and deliverables.

2. Payment Terms

  • Initial Deposit: A non-refundable deposit is required to secure your project in our schedule. This deposit covers initial planning and scheduling as well as any up front costs on project materials (e.g. digital assets, software, physical media).

  • Installments: Subsequent payments are tied to completed project stages (e.g., sketches, rough drafts, revisions). Each installment covers only the work completed up to that point, not future work.

  • Non-Refundable Payments: All payments, including the deposit and installments, are non-refundable as they compensate for services rendered, such as creative work and client communication.

  • Late Payments: Payments not received within 3 business days of the due date will incur a late fee of $50 per week for invoices up to $500, or 1.5% of the overdue amount per week for invoices over $500. Late fees are applied weekly until payment is received, or the project may be paused until payment is made.

  • Final Payment: Ownership of final deliverables transfers to the client only upon full payment and written acceptance of the completed work.

3. Intellectual Property

  • Ownership: All work created by Lily Green Studios LLC remains our intellectual property until full payment is received and a transfer of rights is explicitly agreed upon in writing.

  • Artist Credit: Lily Green Studios LLC requires proper credit as the artist for all projects, regardless of scope or usage, in any public or commercial display of the work.

  • Royalties: Royalties are required only for projects generating ongoing revenue (e.g., books, music album covers, merchandise, digital content). Royalty rates are negotiated case-by-case, typically a modest percentage to accommodate clients such as independent authors or small businesses. Details are specified in the project agreement.

  • Watermarked Materials: Drafts, sketches, or designs provided during the project (e.g., watermarked materials) may be retained by the client for personal, non-commercial use only. These materials may not be shared, reproduced, or provided to another artist or third party for completion, modification, or commercial use. Unauthorized use constitutes a breach of this agreement and may result in legal action.

4. Pause and Cancellation Policy

  • Request Process: All pause or cancellation requests must be submitted in writing via established line of communication (e.g. email) with a brief explanation. Until Lily Green Studios LLC formally accepts the request in writing, all terms and agreements, including but not limited to payment obligations, late fees, and communication expectations, remain in full effect.

  • Short-Term Pause (Less Than 30 Days): For pauses under 30 days, a mutually agreed resumption date will be set in writing. The project retains its priority in our schedule. The resumption date is non-negotiable and cannot be changed. If the client fails to resume the project on the agreed date (e.g., by not responding to communications or missing scheduled meetings), or requests to reschedule or extend the pause, the project will automatically transition to the long-term pause pool.Watermarked materials may be retained for personal, non-commercial use only, with restrictions as noted above.

  • Long-Term Pause (30 Days or More): For pauses of 30 days or longer, or for short-term pauses that transition due to missed resumption dates or rescheduling requests, the project will be placed on an indefinite hold and waitlist upon acceptance of the request. Resumption depends on our schedule and is confirmed in writing. Watermarked materials are subject to the same restrictions.

  • Cancellation: Cancellation requests must be submitted in writing (via email to [your email]) with a brief explanation. Payments for work completed are non-refundable, and a detailed invoice will be provided upon request. Watermarked materials may be retained for personal, non-commercial use only, with restrictions as noted above. All rights to the work remain with [Your Studio Name] upon cancellation.

  • Extenuating Circumstances: We evaluate unforeseen circumstances case-by-case and aim to find fair solutions, communicated in writing.

5. Client Responsibilities

  • Timely Communication: Clients must provide prompt feedback, approvals, or materials (e.g., reference images, text) as outlined in the project agreement. Delays may impact the timeline.

  • Content Accuracy: Clients are responsible for ensuring the accuracy and legality of any content they provide (e.g., text, images, or branding). Lily Green Studios LLC is not liable for errors or legal issues arising from client-provided materials.

  • Feedback and Revisions: Clients are entitled to a reasonable number of revisions as specified in the project agreement. Additional revisions may incur extra fees, agreed upon in writing.

6. Confidentiality

  • Non-Disclosure: Both parties agree to keep sensitive project details (e.g., concepts, financial terms, publishing dates) confidential unless otherwise agreed in writing.

  • Portfolio Use: Lily Green Studios LLC reserves the right to showcase completed work in our portfolio or promotional materials, unless the client requests confidentiality in writing at the project’s outset.

7. Revisions and Approvals

  • Revision Process: Revisions are limited to the number specified in the project agreement. Additional revisions require mutual agreement and may incur extra fees.

  • Final Approval: Clients must provide written approval of final deliverables. Once approved, further changes are considered new work and may incur additional costs.

8. Liability

  • Limitation of Liability: Lily Green Studios LLC is not liable for indirect, incidental, or consequential damages arising from the project, including loss of profits or business opportunities. Our liability is limited to the amount paid for the project.

  • Force Majeure: Lily Green Studios LLC is not liable for delays or failure to perform due to unforeseen events beyond our control (e.g., natural disasters, illness, technical failures).

9. Termination

  • By Client: Clients may terminate the project per the cancellation policy in Section 4.

  • By Lily Green Studios LLC: We reserve the right to terminate a project if the client breaches these terms (e.g., non-payment, unauthorized use of work). In such cases, payments for work completed are non-refundable, and all rights to the work remain with Lily Green Studios LLC.

  • Notice: Termination by either party requires written notice through an established line of communication (e.g. email) for clients, or to the client’s provided contact for Lily Green Studios LLC.

10. Dispute Resolution

  • Communication: Any disputes should be raised promptly in writing through our established line of communication. We aim to resolve issues collaboratively within 7-10 business days.

  • Governing Law: These terms are governed by the laws of Texas, USA. Disputes not resolved amicably will be handled through mediation in Brazos County, TX, unless otherwise agreed.

11. Content Restrictions

  • Prohibited Content: Lily Green Studios LLC reserves the right to decline projects involving content we deem inappropriate, including but not limited to:

    • Foul or offensive language.

    • Nudity or sexually explicit (NSFW) content.

    • Political or partisan content.

    • Hate speech, discrimination, or content promoting harm or violence.

    • Graphic or excessive violence.

  • Right to Refuse Service: Lily Green Studios LLC reserves the right to refuse service for any reason, including but not limited to content that conflicts with our artistic and personal values or professional standards. Such decisions will be communicated promptly and in writing.

12. Miscellaneous

  • Amendments: Changes to these terms require written agreement by both parties.

  • Severability: If any provision is found invalid, the remaining provisions remain in effect.

  • Entire Agreement: These terms, along with the project agreement, constitute the entire agreement between Lily Green Studios LLC and the client, superseding prior discussions.

Contact

For questions, pause/cancellation requests, or disputes, contact us through the form on our FAQ page or through our established email communications. We aim to respond within 3-4 business days (excluding holidays).

Note: These Terms and Conditions are subject to change. The version in effect at the time of your project agreement applies.